FAQ – Keep Smiling Brand
LIVRAISON GRATUITE AUX ÉTATS-UNIS ET CA À PLUS DE 75 $

FAQ

Ordering

If you would like to modify your order and it has not been processed, please email info@keepsmilingbrand.com. Once your order has been prepped for shipping, it cannot be modified.

Placing items into your shopping cart does not guarantee the items will remain in stock. Once an item has been purchased, we will send you an order confirmation email. If we are unable to complete your order for any reason, we will notify you via email as soon as possible.

If an item is listed as sold out, it is unavailable for purchase. You can reach out to us at info@keepsmilingbrand.com for more information.

Your best bet is to sign up for our email list, you'll be the first to know about new styles and promotions. You can also stay updated by following us on social media.

Please email us at info@keepsmilingbrand.com as soon as you receive your order.

Shipping

KEEP SMILING aims to ship out your order as quickly as possible. Orders typically take 1-3 business days to be packed in our warehouse, but may take as long as 3-5 business days to leave our warehouse. After that, it will arrive to you based off of the shipping estimate given to you at checkout. You will receive an email notification with tracking information once your order ships. Please check to see if you purchased a back order item, which normally ship within 1-2 weeks. If you have any questions, please contact us.

We offer free shipping for domestic orders in the U.S. which are over the value of $75, after discounts and promotions are applied.

We offer international shipping but at this time are unable to ship to Afghanistan, Ascension, Burma, Central African Republic, Comoros, Cuba, Equatorial Guinea, Falkland Islands, Ghana, Guinea-Bissau, Iran, Kiribati, North Korea, Nauru, Pitcairn Island, Saint Helena, Saint Pierre, Miquelon, Samoa, Sao Tome, Principe, Russia, Sierra Leone, Solomon Islands, Somalia, Sudan, Syria, Tajikistan, Tristan da Cunha, Turkmenistan, and Tuvalu.

Email us at info@keepsmilingbrand.com and we can give you more information. While we do everything we can to prevent any customs fees, holds, or taxes charged to you upon arrival, we cannot guarantee this. If these do occur, we are not responsible for paying these costs. The responsibility is yours, the customer. As well, if you send the package back due to any of the above reasons we will not issue a refund.

All orders are shipped from our facility in Atlanta GA.

RETURNS

All items purchased are final sale, thus we cannot offer returns, exchanges, or refunds for these items. This includes holiday sales, site-wide or product specific flash sales, and items purchased using sale codes. We will fix any mistakes made on behalf of the company.

If the product you received is deemed defective your order is eligible for a return or exchange.

We thank you for understanding this policy!

FIT AND SIZING

We include a 'size chart' feature on all products. Check out our size chart page.

If you have any other questions, please email us at info@keepsmilingbrand.com and we will help you find your correct size.